Refund Policy

Article 1 (Payment Method)

1. The paid services provided by the Company are offered on a per-item payment basis, where the user individually selects and pays for each content item such as Saju or fortune analysis.
2. The price of each item is displayed on the payment screen inclusive of VAT, and the corresponding service is provided once payment is completed.
3. The Company does not sell, store, or accumulate any prepaid balance or virtual credit.

Article 2 (Withdrawal of Subscription)

1. A user may withdraw the subscription within 7 days from the date of payment, provided that the analysis result for the relevant item has not been generated or provided (viewed).
2. Due to the nature of the content, where the analysis result has been generated and provided immediately after payment, withdrawal of subscription may be restricted in accordance with Article 17(2) of the 「Act on the Consumer Protection in Electronic Commerce, etc.」; in such cases, the Company clearly notifies the user of this fact before payment.

Article 3 (Refund Criteria)

1. If the analysis result has not yet been generated or provided after payment, a full refund is granted.
2. A full refund is granted in cases attributable to the Company, such as overpayment, duplicate payment, or non-provision of service due to a system error.
3. Where the analysis result has been normally generated and provided (viewed), refunds may be restricted due to the nature of the content.

Article 4 (Refund Procedure)

1. Refunds are, in principle, processed using the same payment method used for payment.
2. Refund processing may take 3 to 5 business days from the date of refund approval, and additional time may be required depending on the card company or payment method.
3. Please submit refund requests, together with the payment details, to customer service (email: our.first.fluke@gmail.com).

Article 5 (Inquiries)

For inquiries regarding refunds and payments, please contact customer service by email (our.first.fluke@gmail.com).